What should I do if I do not receive my order?

Please contact shop@lilyoolily.com if you do not receive your order. Please include the Order number and/or tracking number provided.

What shipping methods are available?

Local pickup is free of charge — contact shop@lilyoolily.com to make a pickup appointment. See details below or your order confirmation email for pickup address.

Currently, Lily charges a flat rate for shipping of $5.50 per order. This is sent USPS Priority, insured for the full retail value of the items. Orders usually arrive in 3-5 business days depending on location, season, and carrier volume.

Yes that is cheaper than what shipping actually costs — additional shipping options are forthcoming. Please use the Order Notes field for any time-sensitive requests.

Will I get a tracking number for my order?

Yes, a tracking number will be emailed to you once the order is shipped.