Can I request a refund or exchange?

Please contact shop@lilyoolily.com within 30 days of purchase to request an exchange or refund, or for any questions once you receive your order.

In most cases an item can be exchanged or refunded within 30 days of the date of purchase if the item is not damaged or worn.

Who pays the return shipping?

Seller will pay shipping charges for an agreed up on exchange. Buyer will pay shipping for an agreed upon return. There are no restocking fees.