How can I check the status of my order?

You can check the status and details of your order from the My Account page. You will receive a confirmation email when your order is placed, and another confirmation email when your order has shipped.

How long will it take to prepare my order for delivery?

Once payment is complete, orders are processed and shipped within 1-2 business days. Orders often ship same day. Please use the Order Notes field at checkout for any time-sensitive requests.

What should I do if I have questions or need to make changes during this time?

You may cancel your order from the My Account page while it is still in the processing stage. Please contact shop@lilyoolily.com any time with any questions about your order.