How can I check the status of my order? You can check the status and details of your order from the My Account page. You will receive a confirmation email when your order is placed, and another confirmation email when your order has shipped. How long will it take to prepare my order for delivery? […]
What should I do if I do not receive my order? Please contact shop@lilyoolily.com if you do not receive your order. Please include the Order number and/or tracking number provided. What shipping methods are available? Local pickup is free of charge — contact shop@lilyoolily.com to make a pickup appointment. See details below or your order […]
Can I request a refund or exchange? Please contact shop@lilyoolily.com within 30 days of purchase to request an exchange or refund, or for any questions once you receive your order. In most cases an item can be exchanged or refunded within 30 days of the date of purchase if the item is not damaged or […]
With a free Sezzle account you can split up your order into 4 interest free payments. Sign up for Sezzle here, and check out their list of Black Owned Businesses to support while you’re there.
